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What type of material do you create your portraits on?
All graphite, coloured pencil and marker portraits are completed on 60-80lb, acid free card/cover or other heavy stock.
All acrylic paintings are completed on illustration board or pre-stretched canvas.
Can you tell me a little about payment methods and shipping?
Due to time involved creating the portrait, a 25% deposit is required before any work is started. The remaining 75% is payable
once the portrait has been completed and approved via email. My clients can request small changes or adjustments as they see
fit, until the piece meets their approval. Once the painting has been approved and shipped, there are no intended refunds.
Payments can be made with Certified Cheques, Money Orders or PayPal. Portraits will be shipped once full payment has been
received and has cleared the bank.
PST is not included in the above portrait pricing (Ontario Residents only).
Portraits will be packed carefully and shipped with Canada Post, either Xpress Post or Expedited Service and will include
insurance as well as a tracking number to follow progress of the shipment.
All shipping charges are extra and buyer is responsible for these charges. Please email to inquire about shipping charges
(note: charges will differ depending on area shipped to). Shipping is available to Canada and the USA only.
What type of photos to you prefer to receive?
High quality JPEGS via email is the easiest way to send and receive photos. However, if this is not possible, photos can be
sent via post, and will be returned with the portrait upon completion. Utmost care will be taken to ensure that the photos
are kept in their original condition - however, I am not responsible for lost or damaged photos during shipping (please ensure
that you send a copy and not the original for this reason).
Photos should be close up, as clear as possible, and daylight is preferred. A detailed shot that captures your pets personality
work the best for portraits. If need be, more than one photo can be sent so that I can work from multiple references.
What is the typical turn around time for your portraits?
Turn around times vary with portrait size and complexity. I usually ask for between 6 to 10 weeks to complete a portrait,
although during busy times, the completion time may be extended.
Do you guarantee your work?
I do offer a Satisfaction Guarantee: If you are not satisfied with the final portrait after receiving the proof via email
and I have completed touch-ups and reworks to the portrait at your discretion, I will refund the 25% deposit and gladly keep
the completed work. (Once the portrait has been approved for shipping, there are no intended guarantees, returns or refunds)
Do you offer copyrite on your portraits?
Absolutely not. Any work that I produce and ship may NOT be reproduced without written permission from me.
I also reserve the right to use any portrait that I create in advertising for my website, to display as a sample, or to use
in any printed or other promotional material for myself.
Prints for my own resale may be created from a portrait that I complete, however, this will only be done if I have the clients
written permission.
How early do you need to receive Christmas orders?
All Christmas orders must be in by September 30th of that year or earlier. As it is a very busy time, completion dates may
be extended.
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